Frequently Asked Questions

Can I really access my storage unit at any time?

Yes, the facility is open 24/7 to those with key codes. We offer 24/7 video surveillance to protect against unwanted activity.

How do I make a payment?

Either online (click here for La Pine) or at our Kiosks on location with credit or debit card. Checks and money orders can be mailed in.

Where can I mail rent payments to?

PO Box 2341, Bend, OR 97709

How do I move in?

Choose a location here, select unit, enter info, pay with credit or debit card, get key code, move in. You can also use our kiosks at any of our facilities.

How do I move out?

You can start the move out process by filling out this form here: Move Out Form.

How do I get my deposit back after moving out?

Notify us of your move out, leave the unit clean, and have your rent paid current.

Is there a lease? What are the terms?

Yes, see here: Lease Terms

Can I use autopay with credit or debit card?

Yes! This must be setup through our online “Pay my Bill” page.

How are auctions handled?

They are all private sales at this time.

How do I update my account information?

You cannot do this online. Contact us and we’ll get it updated for you.

Can I prepay rent for upcoming months?

No, but you can setup autopay.

What are the credit card payment terms?

You can view our terms and conditions here.

Do you have a privacy policy?

You can view our privacy policy here.